Request Payment Support
Did not receive your items on payment? Don't worry, you can create a Payment Issue ticket to receive support.
Please also check your emails and payment provider to ensure that the payment had gone through.
Enter this in the form, as it allows us to track down that specific payment to see what went wrong - whether it was an incorrect username, payment declined, or if the items were never given at all
Any attempts to chargeback your purchases will result in a ban.
Introduction
When creating a payment issue, please make sure that you have waited 24 hours as some payments can be delayed by your payment provider.Please also check your emails and payment provider to ensure that the payment had gone through.
Provide your Tebex Transaction ID
Tebex Transactions IDs always start with "tbx-", for example "tbx-26929122a56954-0e15be".Enter this in the form, as it allows us to track down that specific payment to see what went wrong - whether it was an incorrect username, payment declined, or if the items were never given at all
Refunds & Chargebacks
We do not support refunds of any sorts, whether you had died to a rule breaker, or you regret your purchase - we do not allow refunds on the server.Any attempts to chargeback your purchases will result in a ban.
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