Screenshare Information

What is a screenshare?

Screenshare (also known as PC Check) is a procedure carried out by our trained and verified Screenshare Staff to enforce fair gameplay. During a screenshare session, we will check your device for evidence of cheats or illegal modifications that may not be detectable through our anti-cheat.

You can read all the official screenshare rules & guidelines HERE

• Staff Contacts You: You will be approached by a member of the screenshare team and be frozen in-game. They will explain the necessary information and steps to follow to carry out the screenshare session properly.
  
  
• Connecting to Your PC: The staff member will guide you through downloading and setting up AnyDesk so they can remotely access your device for the check.
  
  
• The Screenshare: During a screenshare session, the staff member will inspect your device carefully to find any traces of cheats or illegal modifications installed and used on JartexNetwork. It may take around 30 to 60 minutes, depending on the situation.
  
  
• Outcome: After a screenshare session is completed, the staff member will let you know the result. If no cheats or illegal mods are found, you'll be free to continue playing, but if illegal modifications or cheats were found to be used on the server, then you'll be punished according to our rules.

Right to Refuse

You're always allowed to say no to a screenshare before or even after you've connected via AnyDesk. That said, refusing (for any reason, including mid-session) is treated as a violation and will result in a penalty according to our rules.

Right to Privacy Protection

Staff are only supposed to look for things directly related to the report nothing more. You're allowed to disconnect or refuse to continue if a staff member steps outside of that, including (but not limited to):

• Looking through your search or browser history
• Going through Discord or other social media
• Digging through personal files or folders unrelated to the check
• Attempting to view or capture your passwords or login info
• Asking you to do anything that could expose private information
• Installing software from unverified sources without being able to prove it's legitimate

Right to a Fair Process

Staff conducting a screenshare are expected to stay professional, explain things clearly, and answer any questions you have along the way. If a staff member doesn't meet that standard and it affects your outcome, you can appeal and the punishment can be revoked if the appeal is upheld.

Before Your Screenshare

To help the process, you can follow these measures even before getting screenshared.

• Have AnyDesk ready to install. If you play often or competitively, it's worth having it downloaded ahead of time so you're not scrambling when you're asked.
• Technical issues can happen. If your internet goes down or your game crashes, let the staff member know as soon as possible. You may be asked to provide proof before the screenshare continues.
• Follow the staff member's instructions. Respond promptly and avoid leaving your computer unless you're told to do so.

When You're Asked for a Screenshare

• Respond quickly. Staff will give you a time limit to get connected, don't leave chat or go silent, even if you're nervous.
• Don't close anything or restart your PC unless it's truly necessary (like a genuine freeze). Doing so right before or during a screenshare can look like an attempt to hide something, even if that's not your intention.
• Have a stable internet connection ready, if possible. Disconnecting repeatedly can be mistaken for stalling.
• Stay calm and cooperative. Screenshares can feel intimidating, but if you have nothing to hide, the process is usually quick and simple.

During the Check

• Answer staff clearly if they ask about something they see a quick explanation is often all that's needed.
• Let staff know immediately if something goes wrong on your end (crash, freeze, connection drop) instead of staying quiet communication is what separates a genuine issue from stalling.
• Avoid multitasking on unrelated things. Focus on the check so it can wrap up as quickly as possible.

If you believe you were wrongly punished under one of these rules for example, a technical issue was misread as stalling you can file an appeal through our support system. Appeals are reviewed by staff who were not involved in the original screenshare HERE.